Frequently Asked Questions


Getting Started

  • Fill out this form to sign up for a group, or if you need help with the process email us at hi@hellogroupchat.com

  • Yes! Our next Chats begin the week of Jan 6, 2025. Book a spot here.

  • Yes, our sessions are 100 percent in-person. We believe it’s important to establish a routine, get you off your phone, and reframe the therapy space as a community space. You can’t do that through an app.

  • A monthly plan costs $175. This includes one weekly therapy session with your group, onboarding, merch, and snacks. We help you choose the right group throughout the process.

  • Group Chat sessions happen at our location at Culver City location at 6007 Washington Blvd.

  • Each session is 60 minutes, just like standard therapy. Your group will meet once a week.

  • Yes, but it is important that you give your group time to gel and relationships to blossom. We recommend waiting 3 sessions before making that choice.

  • Update this to yes, you can sign up for your chat directly. You may also reach out to our team at hi@hellogroupchat.com if you would like more information about the different chats or to consult with us one which may be the best fit for you.

  • We deeply value our role as a trusted care provider and follow all federal and state regulations, including HIPAA (Health Insurance Portability and Accountability Act). You’re also the only one who can decide if your information is shared with other clinicians.

    Please consult our Privacy policy for more.

    HIPAA COMPLIANCE FOUND HERE

Our Methods

  • We offer cognitive behavioral therapy (CBT) based groups. We aim to put you into a compatible group of people facing the same issue (our different CHATS) so that every meeting is engaging and supportive.

  • Choose your own adventure. Our programs are designed to give members a fresh start every 3 months and get realigned with their goals. If you choose to continue we’ll keep working together with the added benefit of new group members and fresh thinking. If you would like to change groups our team will assist you in that process.

  • We focus on rapid results and building community. Our program is built in 3-month blocks so that your progress is measurable and we can set goals with you. Each 12-person group builds its own mini-community that helps reduce your feelings of loneliness.

  • Yes! We want to hear from you. Just email us at hi@hellogroupchat.com

  • Currently, we are not offering adolescent therapy but can refer you to a partner organization.

Fees

  • A monthly plan costs $175. This includes one weekly therapy session with your group, onboarding, and merch and snacks.

  • We accept credit, debit, Flexible spending account (FSA), and health savings account (HSA) cards. Contact your employer to confirm that your HSA/FSA plan includes mental health benefits.

  • YES! We accept FSA / HSA payments via stripe. If you’re looking to pay using a health savings card please email us at hi@hellogroupchat.com to sign up.

  • To cancel a single session, 48-hour notice is required via email or SMS to our main number. Failure to do so will result in forfeiture of the session.

    If cancellation procedures are followed or you can be credited for the value of the classes missed.

    This includes all free trial sessions. Failure to show up or inform us of an absence will result in forfeiting free classes.

    If you choose to cancel a membership completely you will be refunded the remaining amount for the month. This requires a written request to hi@hellogroupchat.com

  • We are currently working to add Medi-Cal, Medicare, UnitedHealthCare, and Aetna to our roster.

  • Similar to member session cancellation, 48 hours notice via email or sms is required. Failure to notify or no-showing a free session will result in forfeiture of the session. This is to ensure the experience quality for all chat attendees.

  • Cancellations are offered with no questions asked via email. If any amount is refunded, it will be a prorated amount for the number of classes remaining during the month of cancellation at a price of $43.75 per session.

    Cancellations are ONLY initiated once a cancellation email is received from the member.

    We do not offer membership pauses but will assist you in rejoining when you are ready to do so.